Shipping policy

At Milford Motors, we strive to provide high-quality auto parts and excellent service. Please review our policies carefully to ensure a smooth purchasing experience.

Return Policy

We want you to be completely satisfied with your purchase.

Return Period:

  • Returns are accepted within 30 days of delivery.

  • Items must be in the same condition as received — uninstalled, unmodified, and with all original tags or markings.

How to Start a Return:

  • Contact us at [your email] or [phone number] before sending anything back.

  • We will provide return instructions and the correct return address.

  • Unauthorized returns may be delayed or refused.

Refunds:

  • Refunds are processed within 1–2 business days after inspection.

  • Refunds are issued to your original payment method.

  • Shipping costs are non-refundable unless the return is due to our error.

Restocking Fee:

  • A 20% restocking fee may apply if the item is not returned in its original condition.

Damaged or Incorrect Items:

  • Contact us within 3 business days with photos if your item is damaged or incorrect.

  • We will provide a replacement or full refund at no cost to you.

Non-Returnable Items:

  • Electrical components (ECUs, sensors, modules, etc.)

  • Installed, altered, or damaged parts

  • Items sold “AS-IS” or “For Parts Only”

Shipping Policy

We ship your parts quickly and safely.

Order Processing:

  • Small items (sensors, modules, accessories) are usually packed and shipped the next business day.

  • Large items (engines, transmissions, quarter panels, and other freight items) take 2–3 additional business days to process and ship.

Shipping Methods:

  • Tracking information is provided for all shipments.

  • Delivery times are estimates and may vary due to carrier schedules or weather.

Freight Shipping Recommendations:

  • We strongly recommend shipping heavy or oversized items to a commercial address to avoid extra residential delivery fees.

Shipping Costs:

  • Shipping fees are calculated at checkout based on size, weight, and destination.

  • Customers are responsible for all shipping costs unless otherwise stated.

Damaged or Lost Shipments:

  • Inspect shipments immediately.

  • Contact us within 3 business days for any damaged or lost items so we can assist.

Cash on Delivery (COD) Instructions

We offer COD payment for customer convenience.

How it Works:

  • Select Cash on Delivery at checkout.

  • Payment must be made in full at the time of delivery.

  • COD is available for orders shipped within the United States.

Additional Information:

  • Please ensure the delivery address is correct to avoid delays.

  • Large or freight shipments may have additional COD fees as determined by the carrier.

Contact Us

For any questions about your order, returns, shipping, or COD, contact us:
Milford Motors
Email: MilfordMotorsUSA@Gmail.com