Return and Refund Policy

At Milford Motors, we are committed to providing quality recycled auto parts. We understand that sometimes a return may be necessary. Below is our comprehensive Return and Refund Policy:

1. Timeframe for Returns:
    
   • In-Store Purchases: Returns must be initiated within 7 days of purchase.
      
   • Online Purchases: Returns must be initiated within 7 days of delivery to the customer.
      

1. Location of Return:
   Returns should be shipped or delivered to our store located in Milford, NJ.
    

1. Returned items must be in their original condition, as sold, without alterations or additional damage.
    
2. Items must include all original components and any documentation provided at the time of purchase.
    

We accept returns for the following reasons:

• Damaged Product: The item arrived in non-working condition or was damaged during shipment.
   
• Incorrect Product: The item does not match the order placed.
   

Please note that the following items are non-returnable:

• Body parts.
   
• Electrical components, such as ECUs, fuse boxes, and airbags.
   
• Safety-related products.
   

This policy is in place due to the nature of these items and safety considerations.

1. Refunds will be initiated after the returned part has been inspected and verified.
    
2. Once approved, refunds will be processed within 3-7 business days.
    
3. Depending on your bank, it may take a few additional business days for the refund to reflect in your account.
    

1. Obtain Return Authorization:
    
   • Contact us to obtain a return authorization:
      
     • Email: milfordmotorsusa@gmail.com
        
     • Phone: 973-545-2999
        

1. Prepare the Item for Return:
    
   • Package the item securely to prevent further damage during transit.
      
   • Include the receipt or proof of purchase.
      

1. Ship or Deliver the Item:
    
   • Send the item to:
      
     • Milford Motors
        
     • 110 Weaver Rd, West Milford, NJ 07480
        

For questions or concerns regarding returns and refunds, please contact us at:

• Email: milfordmotorsusa@gmail.com
   
• Phone: 973-545-2999
   
• Hours: 
• Monday to Friday 8:00 AM - 5:00 PM EST
• Saturday 8:00 AM - 1:00 PM EST
• Sunday - Closed 

We are closed for most major holidays. To ensure your convenience, please contact us before coming to the store to confirm our hours and availability.
 

Note: This policy is subject to change without prior notice. Please refer to our website or contact us directly for the most current information.

By adhering to this policy, we aim to ensure a fair and transparent process for our customers. Thank you for choosing Milford Motors. Your satisfaction is our priority!